Fix the Process First

A Plain-Language AI Guide for Small Business Teams to Remove Busywork with ChatGPT, Without Hype or Tech Skills, Plus a 30-Day Plan

Most busywork isn't a software problem. It's a process problem. If your team spends its week re-typing information, chasing approvals and answering the same questions again and again, adding an AI tool on top won't fix it. This guide shows owners and managers of 10 to 200 person businesses how to fix the work first, then use AI where it genuinely helps.

• 1 Find
• 2 Map
• 3 Simplify
• 4 Apply AI
• 5 Measure

• Worked examples for admin, sales, customer support and operations
• A starter library of 20 team prompts by department
• Canadian privacy basics and a short AI use policy template
• A day-by-day 30-day plan, plus worksheets

By Sean Martin, founder of Adapting Services. Sold on Amazon.

Not sure where to start? Try the free 2-minute Process Scan to find a sensible first process to fix. No email needed to see your result.